Terms of Service
Effective Date: 25 September 2025
Welcome to Wolverhampton Wellbeing Hub (WWBH). These Terms of Service (“Terms”) govern your access to and use of our website, services, bookings, and facilities. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services or website.
1. Definitions & Interpretation
“We”, “us”, “our” refers to Wolverhampton Wellbeing Hub (WWBH).
“You”, “your”, “client”, “customer” refers to any person or entity accessing or using our website, services, or facilities.
“Services” includes bookings (rooms, appointments, training sessions, etc.), events, and any other services we provide.
“Website” refers to our web presence (e.g. wwbh.co.uk) including content, booking platforms, forms, etc.
“Booking” means a confirmed appointment or reservation made by you through our system.
“Content” refers to text, images, video, audio, graphics, and other materials on our website.
2. Acceptance & Changes
2.1 By using our website or services, you accept these Terms (and our Privacy Policy).
2.2 We may update or revise these Terms at any time in our sole discretion. Changes become effective when posted on our website. Continued use after changes indicates acceptance of the new Terms.
2.3 You should review the Terms each time you use our services.
3. Use of the Website & Services
3.1 Eligibility: You must be legally capable of entering into binding contracts.
3.2 You agree to use our services lawfully and not for any fraudulent, abusive, or harmful purpose.
3.3 You must not interfere with or attempt to disrupt our systems, servers, networks, or other users’ access.
3.4 We grant you a limited, non-exclusive, non-transferable license to use the website for viewing, booking, communicating, and using permitted features, subject to compliance with these Terms.
3.5 You may not copy, modify, reproduce, distribute, or publicly display content from our website without our express written consent (except for your personal, non-commercial use).
4. Bookings, Appointments & Cancellation
4.1 When you make a booking, you agree to provide accurate, complete, and timely information.
4.2 We reserve the right to refuse or cancel bookings in our discretion (e.g. double bookings, safety, misuse).
4.3 If an appointment is cancelled by you (or rescheduled), you may be subject to our cancellation policy (if any). We may also cancel or reschedule appointments for operational reasons (staffing, facility issues) — in which case we will notify you promptly and offer alternatives or refund.
4.4 In the event of a no-show or late cancellation, we reserve the right to charge or withhold payment as per our published rules.
5. Fees, Payment & Refunds
5.1 You shall pay the fees for services and bookings at the rates in force at the time of booking (or as otherwise agreed).
5.2 Payment is due as specified (e.g. in advance, on the day, or within a time frame).
5.3 Refunds, if applicable, will be processed per our refund policy.
5.4 Non-payment entitles us to suspend or cancel your booking, deny access, or pursue collection (including interest, legal costs).
6. Content & Intellectual Property
6.1 All content on our website (text, images, logos, design) is owned or licensed by us and protected by copyright, trademark, and other intellectual property laws.
6.2 You may not use our logos, trademarks, or branding without our prior written consent.
6.3 If you submit content (e.g. feedback, comments), you grant us a non-exclusive, royalty-free license to use, display, modify, and publish that content in relation to promoting or improving our services.
7. Liability & Disclaimers
7.1 To the fullest extent permitted by law, our liability for any loss or damage is limited to direct losses up to the amount you paid for the relevant service.
7.2 We exclude liability for loss of profits, indirect or consequential loss, or losses not reasonably foreseeable.
7.3 We do not guarantee that the website or services will always be error-free, uninterrupted, or available.
7.4 We are not responsible for third-party content, links, or external services embedded from or linking to our site.
7.5 Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded by law.
8. Privacy & Data Protection
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, store, use, and protect your personal data. You agree to that policy as part of these Terms.
9. Termination & Suspension
9.1 We may suspend or terminate your access or bookings if you breach these Terms, engage in misconduct, or for operational reasons.
9.2 On termination, your rights to use the website cease immediately.
9.3 You must pay for any outstanding fees incurred up to termination.
10. Dispute Resolution & Governing Law
10.1 These Terms are governed by the laws of England & Wales.
10.2 Any dispute arising out of or related to these Terms or your use of our services shall be resolved in the courts of England & Wales (unless otherwise required by law).
11. Miscellaneous
11.1 Severability: If any provision is invalid or unenforceable, the remaining provisions remain in full effect.
11.2 Waiver: A failure or delay by us in enforcing a right does not waive that right.
11.3 Entire Agreement: These Terms, together with the Privacy Policy and any booking terms, represent the complete agreement between you and us regarding the subject matter.
11.4 Assignment: You may not assign your rights under these Terms without our written consent.